Privacy Policy

Last updated: 12/02/2025

At Northwest Home Innovations (“we,” “our,” “us”), we are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our website or submitting information through our contact process, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you submit an inquiry, we may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Address or project location (if provided)

  • Project details or any information you enter

  • Any images or files you provide

  • Basic website usage information such as IP address, browser type, and general traffic patterns (collected through standard analytics tools)

Please note:

Your form submission leaves our website and is entered directly into our third-party CRM system.

2. How We Collect Information

We collect information in the following ways:

a. Information You Provide

When you submit an inquiry through our contact form, you are redirected to our secure CRM portal. Any information entered there is stored within our CRM system.

b. Automated Website Tools

We may use basic analytics or cookie-based tools to understand website traffic, improve our website, and enhance user experience.

(Examples include general analytics services that track anonymous browsing patterns.)

3. How We Use Your Information

We use the information you provide to:

  • Respond to your inquiry

  • Provide project estimates or schedule consultations

  • Communicate with you about your project

  • Improve our services and website

  • Provide automated responses or follow-ups through our CRM system

We do not sell your personal information.

4. Sharing of Information

We may share your information only in the following limited situations:

  • With our CRM provider, for the purpose of storing and processing inquiries

  • With employees or team members of Northwest Home Innovations who need the information to respond to your request

Your information will not be shared with contractors, installers, or third parties unless:

  • You choose to move forward with a project and sharing is necessary to complete your request

We do not share your information with unrelated third parties for marketing or promotional purposes.

5. Data Retention

We retain customer inquiries and related data for as long as necessary to:

  • Communicate with you

  • Maintain appropriate business records

  • Provide services or project-related follow-up

If you would like your information deleted, you may contact us at any time (see Section 10).

6. Cookies and Tracking Technologies

Our website may use standard cookies or similar technologies to analyze website traffic and improve user experience.

These tools may collect non-personal, anonymous information such as:

  • Browser type

  • Device type

  • Pages visited

  • General geographic region (not precise location)

You can set your browser to refuse cookies, though some website features may not function as intended.

7. Links to Third-Party Websites

Our website may include links directing you to external sites, including our CRM platform.

We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their privacy policies before submitting information.

8. Children’s Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children. If we learn that information has been provided by a child under 13, we will delete it promptly.

9. Your Rights

You may request that we:

  • Access the personal information we have about you

  • Correct inaccurate information

  • Delete your information from our CRM system

To make a request, please contact us using the email below.

10. Contact Information

If you have questions about this Privacy Policy or wish to request changes or deletion of your information, please contact us at:

nwcabinetryanddesign@gmail.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with a revised “Last updated” date.